Insensitive Behaviour By IndiGo Staff Prompts Scindia To Order Probe

New Delhi: Union Aviation Minister Jyotiraditya Scindia on Monday said that he will investigate the alleged incident of IndiGo airlines which barred a minor with special needs from boarding a plane with his parents at Ranchi airport on Sunday.

Jyotiraditya Scindia tweeted “there is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken.”

The incident came to light after a video went viral in which the IndiGo crew can be seen barring a minor with special needs from boarding the flight.

The post read: “The Indigo staff announced that the child would not be allowed to take the flight. That he was a risk to other passengers. That he would have to become ‘normal’ before he could be travel-worthy,”.

The airline issued a clarification on the incident and said: “In view of the safety of passengers, a specially-abled child could not board the flight with his family on May 07 as he was in a state of panic. The ground staff waited for him to calm down till the last minute but to no avail.”

The statement further added: “The airline made the family comfortable by providing them with a hotel stay, the family flew this morning to their destination. IndiGo prides itself on being an inclusive organization, be it for employees or customers; and over 75k specially-abled passengers fly with IndiGo every month.”

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