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Indigo ‘worst performing’ airline for consumers: Parliamentary panel

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The Parliamentary Standing Committee on Thursday said that private airline Indigo is the ‘worst performing’ carrier for consumers.

Our committee is very clear that the worst performing airline for consumers is IndiGo. All 30 members agreed on this. Indigo has not responded despite many complaints. Indigo even charges for 1-2 kg overweight, this has not been taken very well and the committee is looking into the matter seriously, ” TMC MP Derek O’ Brien, who heads the Parliamentary Standing Committee on Tourism, Culture, Road, Shipping and Aviation said.

ALSO READ: NewsMobile Editorial Wrap | Indigo passenger harassment, time for Govt to crack the whip

“Every single member (of the panel) is disgusted with the way some private airlines are operating but more so with IndiGo, it is discourteous. The airline is very rigid, IndiGo even charges for one-two kg overweight, this has not been taken very well and the committee is looking into the matter seriously,” he added.

On January 17, 2018,  the committee had in a report reprimanded Indian carriers, especially IndiGo, for the staff’s rude behaviour, inadequate training among other issues.

ALSO READ: Did you know: Indian airlines have the highest percentage of women pilots

Talking about the increase in fare charges, O’Brien said that cancellation charges should not be more than half the base fare. The report states that during festivals, some airlines charge 8-10 times more. ” The committee has recommended that cancellation charges can’t be more than 50 per cent of basic fare. Tax and fuel surcharge collected should be refunded to passengers. Airlines are charging too much.”

The TMC MP also lauded Air India for their luggage policy “Air India has best luggage policy…the maximum luggage limit prescribed by the airlines, except Air India, should be enhanced,” he said.

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