As the ongoing tussle between the National Restaurant Association of India (NRAI) and online food aggregators, Zomato Gold is still proving to be a bone of contention, a top NRAI executive said on Monday.
The restaurants” trade body met Swiggy and Zomato last week to hold talks, barring any significant progress on the Zomato Gold program.
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“The NRAI remains steadfast in its belief that Zomato Gold in its current form is not acceptable in either dine-in or delivery segment.
“We, however, also took note that Zomato has put the contentious ”Infinity” dining programme in abeyance till further notice. This move was appreciated by the NRAI,” Anurag Katriar, President of NRAI, said in a statement.
A Zomato spokesperson said that it continues to have discussions with the NRAI on all issues faced by the industry and “is focused on providing solutions sustainable for all participants”.
The restaurant’s trade body held its second meeting with both the key delivery aggregators, Swiggy and Zomato on September 13.
These were follow-up meetings after the NRAI flagged eight critical issues pertaining to the online delivery space which are crippling this vertical of the foodservice industry.
The association said since the desired changes are fairly large and significant, their total resolution may take some time.
The newly-appointed NRAI managing committee is slated to meet this week in Mumbai to deliberate upon the progress made and subsequently decide the next course of action.