The customer falls into this trap firstly by giving away one’s phone number, bank account number, card number and other personal details to other organisations such as shops, cafes etc.
It is from here that these criminals get all the details from and often make calls and once the OTP number is given by the customer, the account gets debited. Many HDFC customers have called prey to this.
The RBI deferred existing EMI payments and loans by two months. Banks are already working on a method that will automatically put this in systems.
Banks have said that they will intimate their customers through mails, phones and messages and apprise them of this policy decision.
The Cyber Dost portal, launched by the government is being used to lodge complaints for cybercrimes