Air India’s flight operation halted on Saturday morning after the airline suffered a major server crash leaving passengers stranded at airports across the globe. According to reports, as many as 119 flights were cancelled due to glitch.
The airline said that its SITA server was down all over India & overseas since 3:30 am but has now been restored.
CMD Air India Ashwani Lohani says, “Air India System restored”.
“Between 3:30 to 4:30 am today, passenger services system of Air India that is run by SITA was taken for maintenance & after that, it remained down till 8:45 am, it has just come back. System restored. During the day we will see consequential delays, ” he added.
Ashwani Lohani, CMD Air India: B/w 3:30 to 4:30 am today, passenger services system of Air India that is run by SITA was taken for maintenance & after that it remained down till 8:45 am, it has just come back. System restored. During the day we will see consequential delays pic.twitter.com/nyUUHJcSaa
— ANI (@ANI) April 27, 2019
Earlier, Air India’s spokesperson said that technical team were looking into the problem and inconvenience is deeply regretted. ” SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered. Inconvenience is deeply regretted,” he said.
In June 2018, Air India’s 25 flights were delayed due to a technical glitch in the airline’s check-in software.
The stranded passengers took to social media to share their ordeal.
#airindia @airindiain – Can you fix your stuff asap please.. Thanks pic.twitter.com/96rpVHxYky
— Manish (@mani_8612) April 27, 2019
Air India server crashed since 3.30AM. All flights cancelled. Thousands of passengers stranded at the airport. Nobody knows what is happening. Don’t go to the airport without confirming. I am also going back after spending couple of hours.
— Vivek Ranjan Agnihotri (@vivekagnihotri) April 27, 2019
#airindia has got it’s servers down and we are stranded at #sydneyairport. I’m in the queue since morning. It’s been more than 3 hours and still no updates. Disappointed.
— Sumit Joshi (@skjoshi13) April 27, 2019
Air India – you gotta take responsibility of the passengers who booked your flight tickets. Thousands stranded at the airport for over 3 hours. No updates. No one to talk to. Terrible service. #airindia #outage #mumbait2 #sitasoftwareoutage pic.twitter.com/tuusueI4dG
— Manish (@mani_8612) April 27, 2019