After colliding a 10-year-old boy from the flight, Air Canada apologises to the family. Brett Doyle and his family were travelling to Costa Rica to Charlottetown when this incident happened.
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A day before the vacation during March break, Doyle says he checked his family in for the flight online, but could not select a seat for his son. After hours on the phone with Air Canada, Doyle’s wife drove to the airport and was told the flight was oversold and their son had been bumped.
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The family drove to New Brunswick to catch a different flight to meet the Costa Rica flight in Montreal, but when that flight was cancelled they were forced to drive to Halifax and stay overnight in a hotel.