If you are fed of the offending municipal sweepers who fails to turn up to clear your garbage of your community, now you have an instant help at hand.
All you need to do is click a picture of the garbage dump or overflowing dustbins and post it on the Swachhata App, a mobile application on Android and iOS launched by the Union urban development ministry for addressing complaints related to civic issues.
Anyone can download the app and file complaints. Once a citizen has posted a picture, it will automatically get forwarded to the concerned municipal authority. All urban local bodies have been mapped to this app.
According to the report, officials said that they have fixed time frame for redressing different categories of complaints received through the app.
If there is a complaint of overflowing dustbins, garbage dumps and sweeping it has to be done within 12 hours. If there is no water supply or electricity in public toilets or there is a blockage, it will have to be fixed within 12 hours. A dead animal lying on the road will have to be removed within 48 hours.
The app will locate the exact area of the of the complaint using the geo-location of the pictures.
“The idea behind launching of the Swachhata App was to ensure faster resolution of complaints. The initiative is part of the NDA government’s Swachh Bharat Mission launched by Prime Minister Narendra Modi to make India clean and open-defecation free by 2019.
Once a complaint is registered, the complainant will be provided regular updates on its status, including a picture uploaded by the sanitary inspector once the issue is resolved. Citizens will have the option to give feedback on the quality of resolution.
To ensure that there is no negligence on the part of authorities, a website has also been created for municipal commissioners and their digital team to monitor the complaints that has been received in their respective cities and towns.
Union urban development minister has also launched a pan-India four digit Swachhata helpline –1969— where a citizen can call and seek information about any aspect of Swachh Bharat Mission in urban areas including status of their applications for construction of toilets.
(With agency inputs)